Frequently Asked Questions
Everything you need to know about your Pie Matrix experience.
What is the standard shipping timeframe for electronic components?
We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent project needs.
Do you offer a warranty on your electronic devices?
Yes, all Pie Matrix products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened hardware?
Unopened items can be returned within 30 days. For opened electronics, we accept returns within 14 days provided the item is in its original condition with all accessories and packaging.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team before purchasing for international use.
How can I track my order once it has been placed?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.